If you have a query about testing, we’ve almost certainly answered it below, this page will also help you quickly if you have a problem / query with a test you’ve already purchased.
Self test kits are dispatched by DPD using a next working-day delivery service and you will be provided with tracking information.
Orders placed before 2pm Monday to Thursday will be delivered the next day.
Orders placed after 2pm on Thursday will be delivered on Monday.
We highly recommend that you order your test kits well in advance of when you need to take your sample.
We recommend putting your Rapid Antigen Test in your checked baggage – but if you’re only taking hand luggage with you, we advise that you open your testing package before passing through security, remove the small liquid vial and place it in your clear plastic bag as part of your liquids allowance, to ensure you don’t experience delays at security.
When you have your testing kit, you will need to sign up before you take your test. Either scan the first barcode on your activation card or visit this page.
After filling in your details on the sign-up page, you will get an email with a ONE TIME PIN. You need to enter this PIN into the next screen. This is a one-time process only. Please do not click on resend a code too early as you may end up having several PINS sent to your email.
Once you have signed up successfully you will end up on the Dashboard. Sign up must be done on the website and NOT the iPhone App.
If you’re having difficulties, please email email@example.com and someone will be in touch to help as soon as possible.
The fastest way to get help with any technical queries is to email your query to firstname.lastname@example.org. One of the results verification team will get back to you with help and advice.
If you have completed all the steps correctly and your test is negative, your results will be emailed to you directly after you have submitted your results – typically within 2 hours.
If there was a timeout or technical bug, lost internet connection etc. please email email@example.com, urgently explaining what went wrong and our team will show you how to fix this issue.
To contact the technical support team, please email: firstname.lastname@example.org